Delivery/Returns

Delivery

All items over £20 will be sent via royal mail 1^st class recorded delivery or via other courier as appropriate.  Other items will be sent first class.

We aim to dispatch all items within one working day. For customers in the UK often you will receive your product the next working day though royal mail quotes 2 to 5 business days for first class postage.

Note our free shipping promotion only applies to those in the UK, there will be an extra charge for shipping outside of the UK which will be made clear when you go through the order process.

Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

If the goods are lost or damaged in transit you must let us know within one working day since the item was received so that we can make a claim against the carriers. We

will offer you the choice of a replacement or a full refund.

 Cancellation and Returns

This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us. We will refund your money, including the original postage charges, within 30 days.

 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to

customers in the future.

 If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.