When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email is only to acknowledge that your order has been received by us and is being processed. It is not acceptance by us of any offers to purchase goods.
Once we have checked the price and availability of the goods, we will accept the order and take payment from you, once payment is confirmed we will dispatch your goods. An email will be sent to confirm this which completes the contract between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
Placing an order
Once you have found a product you are interested in click the ‘Add to Cart’ button to add the product to your shopping basket. You can also change the quantity at this point by changing the value in the qty textbox. You can view your basket at any time by selecting basket at the top of the page.
Once you are ready to complete your order, click the checkout button where you will be invited to log in or register a new account. Once we have your name/address you can now proceed with your order and select your shipping method and payment method. You can use the continue button to move through the order process once you have completed the details required from each step.
The final screen ‘Checkout Confirmation’ is your last chance to check the details of your order before hitting ‘Confirm Order’.
Once you hit ‘Confirm Order’ you will be taken to the secure payment portal of your choice (dependant on payment method selected earlier).
And that’s it! Leave the rest to us, you will receive emails to update you on how your order is progressing
Payment
Payment can be made using the merchants available on the website, note you must be over 18 to make a payment
Payment will be debited from your account at the time when we dispatch your goods. All prices include VAT at the current applicable UK Rate
Delivery
All items over £20 will be sent via royal mail 1st class recorded delivery or via other courier as appropriate. Other items will be sent first class.
We aim to dispatch all items within one working day. For customers in the UK often you will receive your product the next working day though royal mail quotes 2 to 5 business days for first class postage.
Note our free shipping promotion only applies to those in the UK, there will be an extra charge for shipping outside of the UK which will be made clear when you go through the order process.
Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
If the goods are lost or damaged in transit you must let us know within one working day since the item was received so that we can make a claim against the carriers. We
will offer you the choice of a replacement or a full refund.
Cancellation and Returns
This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.
You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us. We will refund your money, including the original postage charges, within 30 days. However there will be a 10% restocking charge (or £5 whichever is smallest).
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to
customers in the future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
